Roblox is at the center of a lawsuit alleging it ripped off children “by deleting items they bought from the Avatar Store in-game for no refund”.
Roblox, a popular gaming platform, was recently hit by a lawsuit over allegations that it ripped children off “by deleting items they bought in the game.” Avatar shop no refund. “The lawsuit was filed by John Dennis, a father in Michigan, and his daughter, who is referred to as Jane Doe in the lawsuit. It was filed on May 25, alleging Roblox” provides a moderation of bogus content by selling items deletes and then refuses to refund users after the items are removed from inventory. “
Gavel and two hardback books on wooden table; Image by Succo via Pixabay.com.
It’s important to note that Roblox isn’t just a game. Rather, it is a platform for “18 million games, called experiences, created by independent developers”. It recently debuted on the New York Stock Exchange with a direct listing of $ 44 billion. On any given day, the platform reaches around 32.6 users, many of whom are under the age of 16.
According to the lawsuit, Doe “bought digital pajamas and jeans from the Avatar Store using Robux, an in-game currency … players can buy Robux for $ 400 Robux for $ 4.99 and $ 10,000 Robux for $ 99.99.” the platform deleted its articles “which, according to their lawyer, did not contain any offensive or trademarked content – without making a refund.” Their items were then removed from their inventory without heads up or explanation.
Lily Hough is one of the lawyers representing the plaintiffs. Commenting on the matter, she said that Roblox’s content moderation process is a “cover for trying to generate additional revenue from its users – who are mostly children”. She added:
“The company’s decision to sell first and moderate later has (one) obvious financial advantage for Roblox. By the time the defendant deleted items from the avatar shop and users’ inventories, it had already withdrawn its 30% commission from the sale. “
“The result is a win-win for Roblox. Removing content that may be in violation of the platform’s policies will result in Roblox appearing to be content moderation while being in line with Roblox’s financial interests. The scheme allows Roblox to divert the blame for deleting user content without issuing refunds and forcing users to make new purchases to replace their in-game experiences. ”
Another important point to note is that the platform’s refund policy is not standardized. In the support area of the website, Roblox states the following:
“Whenever possible, we work directly with parents and customers, as part of our allowable refund policy, to provide a refund for unauthorized purchases. However, some third-party payment providers ask for refunds in order to use their support services, and Roblox cannot reimburse the fees for these providers. ”
One lawsuit alleges that Roblox cheated on children by selling in-game items and then deleting them without issuing any refunds
Roblox is being sued for allegedly cheating on children by selling in-game items and then deleting them with no refund